Need HVAC repair? Call for repair availability.
If your AC, furnace, or heat pump stops working, start with the problem below. Read the safe first steps, then call to ask whether an independent repair provider serves your ZIP code.
Start with the symptom
What is your HVAC system doing?
Choose the closest match for safe first checks, possible causes, warning signs, and the right repair path.
Residential repair services
Find help for your type of HVAC system
Explore repair information by system type, then use the symptom guides to understand safe observations and questions for a technician.
Residential HVAC repair
Diagnosis for central heating, cooling, controls, airflow, and starting problems.
Explore service 02Emergency HVAC guidance
Know when the repair can wait—and when emergency services come first.
Explore service 03Air conditioning repair
Help for no cooling, warm air, ice, water, weak airflow, and outdoor-unit failures.
Explore service 04Furnace repair
No-heat, ignition, airflow, control, and cold-air troubleshooting for homes.
Explore service 05Heat-pump repair
Heating, cooling, defrost, ice, auxiliary heat, control, and compressor concerns.
Explore serviceHow it works
What happens when you call for HVAC repair
Tell us the property ZIP and what your heating or cooling system is doing. The independent provider must confirm whether they serve the address, when they can visit and what the service call costs.
See the complete process- 01
Describe the problem and property ZIP
- 02
Check provider coverage and appointment timing
- 03
Review the diagnosis and price before agreeing to repairs
Safety comes first
Leave first if there is an immediate danger
For a carbon-monoxide alarm, smoke, fire or active sparking, leave and call 911 from outside. If you suspect a gas leak, leave without using switches or a phone indoors. Call 911 or the gas utility emergency line from outside. Follow emergency responders before returning.
Read CPSC carbon-monoxide guidance- Complete cooling loss during extreme heat
- Complete heating loss during freezing weather
- Burning or electrical smell
- Water leaking near energized equipment
- Repeated breaker trips
- CO alarm or suspected gas issue
What to expect
Ask what failed before choosing a repair
Describe when the problem began and which rooms are affected. A provider should inspect the system, explain the test results and give you a clear price before repair work starts.
- Symptom and timeline reviewed
- Address and coverage confirmed
- Equipment tested safely
- Findings and price explained by provider
Understanding your estimate
What affects the HVAC repair price?
The system type, failed part, access, parts supply and appointment time can change the price. Ask about the diagnostic fee, travel charges and any after-hours fee before booking. Ask for the repair price after diagnosis.
Service availability
Check repair availability for your ZIP
An independent provider needs to confirm service for your property address and system type. Appointment times depend on current coverage and workload. Ask who will perform the work and whether any travel charge applies.
Service area informationStraight answers
HVAC repair questions homeowners ask first
What counts as an HVAC emergency?
A gas leak, carbon-monoxide alarm, smoke, fire or active sparking needs an emergency response first. Leave and call 911 from outside. For gas, you can also call the gas utility emergency line from outside. Unsafe indoor heat or cold may require moving to a safer place while arranging repair.
Why is my AC running but not cooling?
The cause may involve settings, airflow, ice, the outdoor unit or another fault. If there are no danger signs, read the thermostat settings and note whether air moves from the vents. Keep equipment panels closed. Arrange a professional check if cooling does not return.
Can an HVAC system be repaired the same day?
Sometimes. It depends on the diagnosis, parts availability, technician capacity, working conditions, and local hours. Same-day completion cannot be promised before those facts are known.
Why is my furnace running without heat?
The thermostat fan may be set to On, ignition may not complete, airflow may trigger a safety limit, or a fuel, venting, control, or electrical problem may be present.
Should I turn the HVAC off if it smells burnt?
Stop using the system if you can do so safely. If there is smoke, sparking, fire, or immediate danger, leave and call 911. Do not approach energized or burning equipment.
How much does an HVAC diagnostic visit cost?
Diagnostic fees vary by local market, provider, time, and equipment. Ask what the service call covers and whether any fee is applied to approved work.
Do you handle residential HVAC repairs?
This site is designed for new residential HVAC repair requests. It is not intended for manufacturer warranty, parts, dealer, or existing-account support.
How do I check repair availability?
Use the repair number shown on this page and share the property ZIP and heating or cooling problem. This line is for new residential repair requests from homeowners and authorized decision-makers. Independent providers confirm coverage, appointment timing and any service-call fee. Availability and repair completion are not guaranteed.
Residential repair requests